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Every interaction provides an opportunity for you to win new business and boost customer satisfaction. To be successful, your organization must leverage every contact with customers. Premier's CRM Solutions provides companies this opportunity. Premier has professionals with excellent track record in implementing CRM products from leading vendors. We have embarked on an aggressive plan of recruiting and training qualified professionals and consultants to address the growing demand for strong CRM implementation. We offer individual and teams of expert consultants to augment your staff for implementation, integration, or development projects. During projects our consultants willingly transfer the knowledge and technical expertise gained. We deploy end-to-end systems that can deliver customer satisfaction, while also streamlining the organizations' deployment.

Premier's approach encompasses four main elements: Strategy, People, Process and Technology. Our model represents a systematic process within which we are able to outline and evaluate an organization's approach to customer management. Our model allows the organization to prioritize the actions to be taken for placing customer relationship management activities at the heart of the business. We assist in the definition, implementation and refinement of customer management strategies relevant to both the industry sector and the organization's specific needs. This is flexible and can be applied to a whole organization or within specific departments. Our approach is a participative process that has been designed to improve corporate relationships between organizations whose success is driven by close, two-way interaction between buyer and supplier.

Premier offers strategic consultancy services that are tailored to the needs of our client's organization and their customers. Premier's consultants have a wealth of experience, knowledge and skills spanning the breadth of CRM and approach each project with enthusiasm, objectivity and strategic vision. Our consultants are able to assist organizations who are considering corporate brand redevelopment, who want to improve consistency of brand use across the organization or who wish to discover how inconsistent their brand application is. Our approach to brand management is practical and strategic, providing our clients with appropriate solutions and direction in improving the use and application of their brand.

Premier provides a range of services across all the key areas from product development to customer retention. These include health checks, benchmarking, process improvement, operational integration, package selection / implementation, even green field start up. We have experience in running projects, providing line management, advice or even staff mentoring and coaching. Premier has worked extensively with its clients in developing multi-channel customer service operations that reflect the customers' needs, the organization's segmentation policies and their desired customer treatment strategies. Premier has wide experience of business process development and re-engineering across a number of industries and organizations.

Premier believes the structural components of its implementation are key. We can provide services for integration with an existing legacy system, multiple data warehouse linking or simply a network installation we have the capability to advise and assist in any aspect of your system design and specification. Premier's holistic approach addresses management of the impact of change on staff and customers alike, ensuring key stakeholders are well informed and managed according to their particular needs. Our key proposition is enabling organizations to manage projects and programs better for themselves. Our blend of consultancy skills allows us to develop project based organizations in line with recognized best practice through a variation of methods. Premier's consultants are all fully trained in the Facilitation Methodology, designed to manage change effectively. It is our goal to minimize complexity and achieve objectives.

 

 

 
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